Terms and Conditions
1. Agreement to Terms
Welcome to RocksFit. These Terms and Conditions constitute a legally binding agreement made between you (“client,” “you”) and ROCKSFIT PERSONAL SPORT COACHING SERVICES (“we,” “us,” or “our”). By purchasing a package or participating in a session, you agree that you have read, understood, and agree to be bound by all of these Terms and Conditions.
This agreement becomes legally binding when we provide you with written confirmation of your program purchase. We reserve the right to refuse services based on the information provided in your health questionnaire if it is deemed unsafe to proceed.
2. Description of Services
We provide bespoke, one-on-one at-home personal training services, including but not limited to personalized fitness program design, nutritional guidance, and accountability support, as outlined in our program descriptions.
3. Client Obligations and Health Disclaimer
Your health and safety are of paramount importance. As a client, you agree to the following:
- You agree to disclose all relevant health information accurately and completely, including any pre-existing conditions, injuries, or physical limitations, prior to commencing your training program.
- You agree to inform your trainer immediately of any changes to your health status or if you experience any pain or discomfort during a session.
- Health Warranty and Medical Advice Disclaimer: You represent that you are in good physical condition and have no medical reason or impairment that might prevent you from engaging in physical activity. You agree to consult with a qualified medical professional before starting this or any new fitness program. The services provided by RocksFit are for fitness and educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.
4. Payments, Cancellations, and Refunds
To ensure a professional and committed partnership, we adhere to the following policies:
- Payments: All training packages must be paid in full before the commencement of the first session. Payment options may be available through third-party providers such as Tabby or Tamara, subject to their terms.
- Suspension for Non-Payment: If a client fails to make any payment when it is due, we reserve the right to suspend all training services until the outstanding amount is paid in full.
- Session Cancellation Policy: A minimum of 24 hours’ notice, provided in writing via WhatsApp or email, is required to cancel or reschedule a session. Sessions cancelled with less than 24 hours’ notice will be forfeited and charged as a completed session.
- Package Validity Period: All sessions within a purchased package must be completed within 16 weeks of the first session date. Any sessions not used within this period will be forfeited, unless a specific extension has been agreed upon in writing.
- Refund Policy: All purchased personal training packages are non-refundable and non-transferable.
5. Limitation of Liability
You agree that your participation in any fitness program provided by RocksFit is at your own risk. To the fullest extent permitted by law, RocksFit and its owner shall not be liable for any direct, indirect, incidental, or consequential damages or injuries arising out of your participation in our training programs or use of our advice.
6. Intellectual Property
All content on our website (rocksfit.ae) and all custom-designed training programs, nutritional guides, and other materials provided to you are the intellectual property of RocksFit and are for your personal, non-commercial use only.
7. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of Dubai.
8. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
ROCKSFIT PERSONAL SPORT COACHING SERVICES
Email: roxana@rocksfit.ae
Phone: +971-585586062